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Refund Policy 

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At Afterglow, we aim to ensure every purchase leaves you satisfied. However, we understand that sometimes things don’t work out. Please review our refund policy below to understand your options:

1. Eligibility for Refunds

We offer refunds on products that meet the following criteria:

  • The product is unused and unwashed, with all original tags and packaging intact.

  • The refund request is made within 14 days from the date you received the product.

2. Non-Refundable Items

Certain items cannot be refunded, including:

  • Pre-order items (subject to estimated delivery timelines)

  • Customized or personalized items

  • Items that are worn, damaged, or not in original condition

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our Customer Service Team at [your email address] within 14 days of receiving your order.

  2. Include your order number, name, and a brief description of the issue.

  3. After your request is reviewed, we will provide you with instructions on how to return the item, if necessary.

4. Refund Process

Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund request. If your return is approved, the refund will be processed to your original payment method within 7-10 business days.

5. Shipping Costs

Shipping costs are non-refundable. If you are returning an item, you are responsible for the return shipping fees unless the product is faulty or an error was made by Afterglow.

6. Exchanges

If you wish to exchange an item for a different size, color, or design, we recommend placing a new order for the preferred item and initiating a return for the original purchase. Please contact our customer service team for more details.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will cover return shipping and offer either a refund or a replacement, depending on the situation.

8. Contact Us

For any questions regarding our refund policy or to initiate a return, please contact us at:
Email: afterglow.fit@gmail.com
Phone: [your phone number]

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